Customer Success Story: Lush Cosmetics

Customer Success Story: Lush Cosmetics


(cheerful upbeat music)
– My name is Lisa, I work for Lush manufacturing, we are an
innovative cosmetics company originating in the UK and based out of Vancouver and Toronto in North America. My role in this business is
to coordinate and facilitate information flow between
our head office in the UK and the different
departments in North America with the end goal of executing
our marketing calendar, meeting launches, getting
products out the door. I believe we’ve been using
TeamGantt for about two years. In the manufacturing part of the business, we use it for all of our launches whether we’re producing
the product ourselves or we’re bring the product
in, like a cotton bag that we’ve designed but
aren’t necessarily making, we still want timelines for that in order to know when does that product have to be in our distribution center and when is it going to be in our stores. It’s about scheduling our
timelines for manufacturing, scheduling our timelines for
distribution and shipping, and knowing when a product
is going to be on sale. The way that I project manage personally, I have a really good head for dates so I was able to communicate those dates to the different teams, but there was no real good one place for
people to find those dates. I was operating out of a spreadsheet but as our business got more complex, the number of launches were increasing and the teams were adding
more levels of support, it was decided that it would
be good to find a place where everyone could come together to find what they needed
when they needed it instead of it being a
little bit more ad hoc. TeamGantt was chosen for the visual aspect but also for the potential integration with other platforms
like Basecamp and Trello. Because we know we have other departments using Basecamp, we thought
that if there was ever a need to bring the two together, we could. As a platform goes, it’s
really easy to look at and I like that you can switch views from the Gantt view to the date view. I prefer the Gantt view
but for some people, that can be quite overwhelming
and they just want to know what date they need
to have something done by so they’ll look at the list view and it’s a lot cleaner for them. But I like to see how dates
interact with each other and follow the timeline
and make sure we’re not overlapping any of our timelines or that we’re not
squeezing dates too short. So for me, it’s nicer to
see the weeks in chunks so that I know I can give
manufacturing two weeks instead of having to think about
the number of days that is. With TeamGantt, there’s an expectation that I’ll have it up to
date at least weekly. After our Thursday meetings I’m on there just updating as much as I can, and management has more confidence in it because they know that they can just login and take a look at what’s going on. I think another bigger part of it was there’s the progress updates. So it’s interactive, it’s not
just me feeding the dates, the production teams can come back and highlight when they’re having issues. So that two-way communication
was a big part of it I think, and there’s less frustration trying to, I don’t know, pick up what’s in my head. It’s in much more detail in the Gantt, in a spreadsheet it was just
starting to get way too long.

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