We believe in making effective products from fresh organic fruits and vegetables, the finest essential oils and safe synthetics. I think really its about making the freshest product possible because these materials are really lovely materials and to use them fresh is the only way to do them justice I think. So for the customer, they are getting a fresh handmade product that isn’t full of preservatives and processed within an inch of its life. It is natural produce and I think it is just a real nice thing to handle and a nice thing to use. It feels good, if you put that on your skin, and you put that on your hair, it really does feel good. So here we are at the fresh fruit fridge, this is our walk in fridge we use in the factory. All the fruit that we have in here gets delivered every single day depending on what products we are making. So we’ve got things in here like blueberries… kiwis… giant asparagus… pineapples here, maybe we’ve got an I Love Juicy going on today fennels, apples, probably form an orchard near you, it’s just a massive bag of yoghurt! When the fruit comes in ever day, we also have some one that that looks at the quality of the fruit and makes sure it is as fresh fresh as it should be and to make sure it’s the right quality to put in our products. We want to use a lot of essential oils; we want to be in control of that We want to make sure that we are using good quality ingredients. We also like to make sure that we can actually visit were the materials come from. Make sure that the environmental impact, and also what are the conditions of the people collecting the material you know, earning their living by doing that. We are genuinely interested in what we are buying. We are genuinely interested in using really good quality materials, which are produced in a good way. Ethically sourcing an ingredient is quite a varied; it has a varied spectrum really because each ingredient you buy has something- some impact on the environment, some impact on people. We do want to make fun, beautiful products, but we also want to make sure that in doing that we are not having a negative impact on anybody out there, and that’s what we put our efforts into It’s not an easy task, it’s not always easy to be as ethical as you can be, but we certainly believe that it is well worth the effort. Its just passion for the materials and passing that passion on as much as possible, I think. Yeah. We believe in only buying ingredients only from companies that do not commission or conduct tests on animals and testing our products on humans! Here at Lush we have a very strict policy against animal testing and it is something that is at the core of the business We will not buy any ingredient from any supplies that test anything they product on any animals for any reason No one else has such a strict policy against animal testing We don’t want to put any of our money, or any of our customers money into a company that has anything to do with animal testing what so ever. We also look at this on a bigger scale We also look at this in terms of legislation, for example, we’ve actively campaigned against animal experimentation. Things like dump a load of manure outside the European parliament, so we are actually a campaigning company, we take direct action. So the key thing with Lush, and the ethics at Lush is they go way beyond marketing. You’ve got eight days with these people, use them! They want to work! That’s why they are here. There are a lot of issues that one the surface don’t seem to have a great deal to do with selling cosmetics but they are still issues that we as individuals are passionate about. So we’ve campaigned, for example, against detention without trial, and against torture Our widely successful naked campaign. To eliminate unnecessary packaging. We’re naked because we want every one to know about Lush’s naked products because they’re really good for the environment and no packaging can’t get any better then that! I don’t think there are any other companies out there that are taking that kind of action that are working both on their own internal policies with their suppliers, working with legislators, engaging with the public through in store campaigns, these are ethics at work, not just paying lip service, this is getting our hands dirty, getting stuck in there and actually making a real positive lasting difference. We invent our own products and fragrances we make them fresh by hand using little or no preservatives or packaging using only vegetarian ingredients and tell you when they were made. NO UNNECESSARY PACKAGING At Lush we invent all our own products and all our own fragrances, and I think we are more or less unique in the fact that the founders of the company still do this. We definitely have a list that is always going of making liquids into solids, and therefore reducing packaging. We don’t use excessive packaging when we are sending these cleansers out to the shops. They are literally rolled up as they are now, and they we will make sure that they are completely contained in boxes and then they are sent to the shops. They are displayed naked as they are and it is only when the customer buys the product that we then package them up for the customer to take home So if we can make fresh products, if we can make shampoo massage oils into bars, then it’s great because it means we are not filling up landfills with unnecessary packaging. Part of the unique thing about the Lush product is the Lush Manufacturing process. It still is like kitchen even at this size, you know we do have vessels, but they are not so big that you would think someone couldn’t actually handle that, they are not automated. If you were to say to anybody, “We make an excess of ten million ballistics around the world, and we have a variety of employees, just you know…doing this…. all day” they’d think “Oh yeah” but that is the truth of it and it is a hard act to follow. We actually look at the product right at the start to the finish and every aspect of it is taken into consideration. There is nothing in there that would ever take us by surprise, that we wouldn’t know about. So we can monitor everything that the product is going to do for you. We believe in happy people making happy soap,
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in putting our faces on our products and making our moms proud. So, one of the other things we do that is unique to Lush is we have batch code stickers made of each of the compounders that go on the products So this is Monica, , and her batch code sticker so when you get these Lush products these really are made by the people you see on the labels each batch is made by the person it says, and these are real people, as you can see here.